Appeals

The Federal Safety Commissioner (Accreditation Scheme) Rules 2023 establishes an appeals process for the Scheme. If you are affected by a decision of the Federal Safety Commissioner, you may be able to apply for a review of that decision.

More information on the appeals process, including the list of reviewable decisions, is available in the fact sheet How to Appeal a Decision of the Federal Safety Commissioner.

An Appeals Form is available for download on this website.

Complaints

We are committed to achieving a high level of service delivery to ensure stakeholder satisfaction. We welcome feedback and see it as an opportunity to improve our processes.

Any suggestions for improvement or comments can be provided through the FSC Assist Line where callers will be directed to an appropriate person in the office.

If you are not satisfied that we have addressed your concerns, a formal complaint can be made using the Complaint Form.

Generally, this applies to:

• health and safety issues of building and construction companies
• accreditation, auditing or compliance processes, or
• the conduct of an employee of the OFSC or a Federal Safety Officer.

For further details on the complaint handling process, read Fact Sheet - Complaints Process.

As always, you can provide general feedback to us via the details on our Contact page. However, for feedback to be considered as a complaint and formally investigated, our Complaint Form must be used.